Privacy Policy
Justice Consumer Law, LLC
Introduction
Justice Consumer Law, LLC (“we,” “us,” “our,” or the “Firm”) is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at justiceconsumerlaw.com, contact us through our online forms, or engage our legal services.
As a consumer protection law firm, we understand the importance of privacy and take our responsibility to protect your personal information seriously. Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you:
- Complete our online contact or intake forms
- Request a free consultation
- Subscribe to our newsletter or updates
- Communicate with us via phone, email, or text message
- Engage our legal services
This information may include:
- Personal Identifiers: Name, email address, phone number, mailing address
- Case-Related Information: Description of your legal issue, details about debt collectors, creditors, or credit reporting agencies involved in your matter
- Financial Information: Information related to your debts, credit reports, or financial circumstances relevant to your case
- Communication Records: Records of your communications with our firm
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Legal Services: To evaluate your case, provide legal consultations, and represent you in legal matters
- Client Communication: To respond to your inquiries, provide case updates, send appointment reminders, and communicate about your legal matter
- SMS/Text Messaging: To send text messages regarding case updates, appointment reminders, and client communications (with your consent)
- Website Improvement: To analyze website usage and improve our online services
- Marketing Communications: To send information about our services, legal updates, and firm news (with your consent)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
SMS/Text Messaging Disclosure
By providing your mobile phone number and consenting to receive SMS messages from Justice Consumer Law, you agree to the following:
What Messages You Will Receive
You may receive SMS text messages from Justice Consumer Law regarding:
- Case updates and status notifications
- Appointment reminders and scheduling confirmations
- Client communications related to your legal matter
- Responses to your inquiries
Message Frequency
Message frequency may vary depending on your case status and communication needs.
Costs
Message and data rates may apply. Please contact your wireless carrier for details about your text messaging plan.
Opting Out
You may opt out of receiving SMS messages at any time by:
- Replying STOP to any text message you receive from us
- Contacting us at support@justiceconsumerlaw.com
- Calling us at (855) 374-3446
After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you re-subscribe.
Getting Help
For assistance with our SMS messaging program:
- Reply HELP to any text message you receive from us
- Email us at support@justiceconsumerlaw.com
- Call us at (855) 374-3446
Consent Not Required
SMS consent is not a condition of receiving legal services from Justice Consumer Law. You may still engage our firm without consenting to receive text messages.
Supported Carriers
Our SMS messaging services are supported by major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier participation may change without notice.
Attorney-Client Privilege and Confidentiality
Information you share with Justice Consumer Law in connection with seeking or receiving legal representation may be protected by attorney-client privilege. We maintain strict confidentiality of all client information in accordance with our ethical obligations under the Illinois Rules of Professional Conduct and applicable state bar rules.
Please note:
- Submitting information through our website contact form does not automatically create an attorney-client relationship
- An attorney-client relationship is only formed when we have agreed to represent you and you have agreed to our representation
- We encourage you to contact us directly if you have sensitive information to share
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, including:
- Website hosting and technology providers
- Customer relationship management (CRM) systems
- Email and communication platforms
- Payment processors
These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements
We may disclose your information when required by law, court order, or legal process, or when we believe disclosure is necessary to:
- Comply with applicable laws or regulations
- Respond to a subpoena or court order
- Protect our rights, property, or safety, or that of our clients or others
- Investigate potential violations of our terms or policies
With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so.
Professional Obligations
In connection with your legal representation, we may share information with courts, opposing counsel, expert witnesses, or other parties as necessary and appropriate for your case, consistent with our professional obligations and your authorization.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and settings
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
- Encryption of sensitive data during transmission
- Secure storage of electronic records
- Access controls limiting who can view personal information
- Regular security assessments and updates
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- For the duration of our attorney-client relationship
- As required to comply with legal obligations, resolve disputes, and enforce agreements
- As necessary for legitimate business purposes
Client files and records are retained in accordance with our professional obligations and applicable rules governing attorney record retention.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Correction
You may request access to the personal information we hold about you and request that we correct any inaccuracies.
Deletion
You may request that we delete your personal information, subject to certain exceptions required by law or our professional obligations.
Opt-Out of Marketing
You may opt out of receiving marketing communications from us by:
- Following the unsubscribe instructions in our emails
- Contacting us at the information provided below
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt out of the sale of your personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information provided below.
Other State Privacy Rights
Residents of other states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, and Utah) may have similar rights. Please contact us to learn more about your specific rights.
Third-Party Links
Our website may contain links to third-party websites, including credit bureau dispute portals (Equifax, Experian, TransUnion) and other resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.
If we make material changes to how we treat your personal information, we will notify you through a notice on our website or by other means as required by law.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
Justice Consumer Law, LLC
Address: 15255 S 94th Ave, Suite 500 Orland Park, IL 60462
Phone: (855) 374-3446
Email: info@justconsumerlaw.com
SMS Support: support@justiceconsumerlaw.com
Office Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time)
Attorney Advertising Disclosure
This website is designed for general information only. The information presented on this site should not be construed as formal legal advice nor the formation of an attorney-client relationship. Prior results do not guarantee a similar outcome.